McGrocer is an online grocery store that delivers British groceries, snacks, beauty products, and more to customers worldwide. Personal shoppers hand-pick items from top UK stores and deliver them securely to your doorstep.

How do you handle duties and taxes for international shipping?

Duties and taxes are not included in our shipping charges. These fees are determined by your local customs authority and are the customer's responsibility to pay upon delivery.

What countries do you ship to?

We ship to over 150 countries. However, some products may be restricted based on local regulations. Customers are responsible for understanding and complying with their country's import rules.

What are your shipping costs?

Shipping costs are calculated at checkout based on your address, order weight, and value. Additional fees may apply for oversized orders, and we will notify you if that's the case.

How long will my order take to arrive?

Delivery times vary by region: UK (1–3 business days), Europe (2–3), USA/Canada (2–4), and up to 7 days elsewhere. Processing takes 1–3 days, and customs may cause additional delays.

Do I have to pay customs duties or taxes?

Yes. McGrocer operates on a Delivered Duty Unpaid (DDU) basis, meaning any customs fees or taxes must be paid by the customer upon delivery.

Can I cancel my order after it has been shipped?

No. Once your order is shipped, it cannot be cancelled. If a return is needed, return shipping costs will be the customer's responsibility.

What is your return policy?

Unused, unopened items can be returned within 30 days. Return shipping costs apply for international orders. Certain products, such as baby formula or personal care items, are non-returnable for hygiene reasons.

Are there any items that cannot be returned?

Yes. Items like baby formula, personal care goods, and dangerous goods cannot be returned unless defective due to hygiene and safety reasons.

Can I request a substitution if my product is unavailable?

Yes. If an item is unavailable, we will contact you to suggest a substitution or confirm whether you'd prefer to remove the item from your order.

What happens if my order is delayed?

Delays may occur due to customs or remote delivery locations. You'll receive tracking information once your order ships to monitor its progress.

How do I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this to track your shipment on the courier's website.

Grain Free Dog Food

£2.45

£2.45

Unit price

per

Naturo Adult Dog Food Grain & Gluten Free Chicken with Sweet Potato, Mixed Peppers & Green Beans 390g

Available From: Sainsburys

Complete pet food for adult dogs. Our Promise 100% Natural Ingredients with Added Vitamins & Minerals 50% Chicken 8% Vegetables & Fruit Grain & Gluten Free 3&6 Omega Oils 0% Nasties Healthy Digestion Healthy Immune System Healthy Skin & Coat Complete & Balanced The...
£5.16

£5.16

Unit price

per

WZIS Dog Treat Tin Refill Lampost Chips 48g

Available From: Boots

W'ZIS 1 calorie Lampost & Chips dog treats in our pocket sized dispenser / refill box (48g).Our 100% natural, grain-free, plant-based treats have a deliberately firm texture and angular profile to prolong the eating time and promote teeth cleaning. But you can afford to...
£12.16

£12.16

Unit price

per

WZIS Plant Based Dog Treat Tin - Postman Roast Flavour 50g

Available From: Boots

W'ZIS Plant Based Dog Treat Tin - Postman & Roast Flavour 50g
£15.75

£15.75

Unit price

per

Harringtons Fresh Mixed Recipes with Veg Adult Grain Free Dog Food 6 x 400g

Available From: Sainsburys

Harringtons Fresh Mixed Recipes with Veg Adult Grain Free Dog Food 6 x 400g - No description available

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Grain Free Dog Food

Naturo Adult Dog Food Grain & Gluten Free Chicken with Sweet Potato, Mixed Peppers & Green Beans 390g

WZIS Dog Treat Tin Refill Lampost Chips 48g

WZIS Plant Based Dog Treat Tin - Postman Roast Flavour 50g

Harringtons Fresh Mixed Recipes with Veg Adult Grain Free Dog Food 6 x 400g

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Naturo Adult Dog Food Grain & Gluten Free Chicken with Sweet Potato, Mixed Peppers & Green Beans 390g

WZIS Dog Treat Tin Refill Lampost Chips 48g

WZIS Plant Based Dog Treat Tin - Postman Roast Flavour 50g

Harringtons Fresh Mixed Recipes with Veg Adult Grain Free Dog Food 6 x 400g

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